I went to 2 different shops for the problem i was having with my X5. The third shop was Motorwerkes, I wish it was the first… Not only did Parm find the problem but found other work that the other shops did not. The gal at the front desk greeted me with coffee and juice for my daughter. My X5 has never ran better. Being a mother of a 3 yr old, safety comes first. I would definately recommend this shop!